Contact Us

 We’re Here to Help

If you have questions about a product, order, delivery, return, refund, or anything else related to your Madescit purchase, please contact our customer support team.

Madescit is an online home and lifestyle brand operated by ZHIWEILUOMR INC. We focus on practical, thoughtfully designed home products that make everyday living simpler, more organized, and more comfortable.

Our team is responsible for product sourcing, website operations, order processing, and customer support.

## Customer Support

**Email:** support@madescit.com

If your question relates to an existing order, please include your order number so we can locate your purchase and assist you more efficiently.

For order-related inquiries, please provide:

- Your full name
- Your order number
- The email address used when placing the order
- A brief description of your question or issue
- Photos or videos if you are reporting a damaged, defective, or incorrect item

Please allow up to **2 business days** for a response. Response times may be longer during holidays, promotions, product launches, or periods of high support volume.

## Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

support@madescit.com

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

## Returns and Refunds

Before returning any product, please contact us at:

support@madescit.com

Please do not send a return before receiving return instructions from our customer support team. Unauthorized returns may not be accepted or may experience processing delays.

For complete information about returns, refunds, eligibility requirements, and procedures, please review our Return & Refund Policy.

 Business Inquiries

For general business, partnership, collaboration, or other business inquiries, please contact:

support@madescit.com

Please include Business Inquiry in your message so we can route your request appropriately.

 Contact Information

**Brand:** Madescit  
**Website:** https://madescit.com/  
**Company Name:** ZHIWEILUOMR INC  
**Company Address:** 1521 Spruce St, Pueblo, CO 81004, US  
**Phone:** +1 850-490-2402  
**Email:** support@madescit.com